The East-West Medical Research Institute (EWMRI) is located in Honolulu, Hawai’i. Since 1995, we have conducted more than 300 clinical research studies on potential new treatments for diseases and conditions that affect the people of Hawai’i, including: diabetes, fatty liver, high blood pressure, high cholesterol, chronic kidney disease, heart disease, arthritis, and asthma. EWMRI has also conducted a number of important vaccine trials involving pneumonia vaccine, c. difficile vaccine, RSV vaccine, and COVID-19 vaccine. 

David Fitz-Patrick M.D., F.A.C.P., F.A.C.E. President, Principal Investigator is Board Certified in both internal medicine and diabetes/endocrinology, and is a Fellow of the American College of Physicians and the American College of Endocrinology. In addition to maintaining a busy medical practice, Dr. Fitz-Patrick has been active in medical research for much of the past 40 years.  

“When we decided to switch to Cloud Based Communications, INTERMEDIA was one of a number of highly rated systems. We went with Intermedia because it is supported by Envision with whom we have worked for over 20 years. They provided excellent support for our previous phone system. They have long term employees who are knowledgeable and easy to work with. We much prefer to work with a local company that understands our needs. 

Envision’s staff took time to understood our staff’s busy schedule and worked around it to minimize any disruption to our operations.

Intermedia’s Desktop app makes it easier for team members to communicate with each other by seeing who is available, send messages and place calls. The mobile app is a time saver since team members can be reached wherever they are with one call instead of trying their office extension and, when there is no answer, then calling their cell phone.  Being able to call patients from our cell phones and having the main office number display instead of our personal phone number has been very useful.  We are currently working with Salesforce to integrate one of their healthcare CRM solutions with out Intermedia system. When a study volunteer calls, their information will automatically come up on the desktop which should be a real time saver for our staff. We will also be able to send texts and documents to study participants via this application.”

– David Fitz-Patrick, M.D.  F.A.C.P, F.A.C.E, President

“In 2010 we partnered with Envision Networked Solutions to install a Mitel phone system.  As a result we saved thousands of dollars, had a better more robust phone system with excellent customer service provided by responsive and well trained Envision staff.  Recently our Mitel system was approaching its “end of life.”   Also at that time our internet service provider contract needed renewal.  I forwarded our proposed contract to Envision (Jay) for review.  Envision recommended we change our internet service provider saving us thousands of dollars.  At that time we also agreed to install INTERMEDIA a true VOIP system. 

The hardware installation was completed in a day.  A power over ethernet adapter was provided that allowed us to use our existing cat3 phone cabling so the installation was efficient.  In addition, our prepaid maintenance fee for our old Mitel system was used as a credit to offset INTERMEDIA installation costs as well as a rebate.

Our telephone system is an important part of our business.  We have customers calling in and checking on orders throughout the day.   Our system is very stable and we are able to get our voicemail emailed to us.  A nice feature while traveling.  Changes to our system can be made quickly as it can be done remotely .  We are very happy with our INTERMEDIA phone system.”

– Marvin Yoshizumi, Controller