ORDER CHANGES, CANCELLATIONS, REFUNDS, AND BILLING DISPUTES: Changes/returns on equipment orders are permitted if requested within 14 days of order date and will result in a re-stocking/return charge of 25% of the equipment charges. After 14 days from order date or equipment delivery to customer (whichever is sooner), all equipment orders are final.
All payments to ENS are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within thirty (30) days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, which, in ENS’s sole determination, are deemed to be invalid under the terms and conditions of the purchase AGREEMENT, will result in Network Outage and CUSTOMER will be responsible for late payment charges and reconnection fees to restore the desired Service.
CUSTOMER shall submit any dispute regarding the charges appearing on the invoice to ENS in writing no later than thirty (30) days following receipt of invoice. CUSTOMER will not be responsible for paying any disputed amount until the disputed amount is investigated by ENS; provided however, if after investigation ENS determines that the charge is valid, the CUSTOMER must pay the disputed amount net 30 days of ENS’s determination.
