Envision’s customer base has been earned through a consistent focus on Friendly Customer Service, Experienced Technical Support, Quality & Reliable Solutions. Over 3,000 businesses across the state depend on Envision, a locally owned single source provider of voice and data networking solutions from the industry’s leading manufacturers and providers including Intermedia, Mitel, Sangoma Cisco, and NEC . Envision employs 45 technology and information system professionals, many who have been with the company for more than 20 years and contribute to an aggregate knowledge base that rivals any organization in our industry in Hawaii.
40 Year Evolution of a Hawaii Solutions Provider
Envision began as a partnership between Tel-A-Com Hawaii, Inc. and Hawaiian Communications, serving Hawaii since 1972. Hawaiian Communications was the first private telephone company in Hawaii and Tel-A-com was founded by Dr. Richard Kelley, CEO Outrigger Hotels, in order to service the Outrigger Hotel’s PBX systems. In the Mid 90’s the company was part of a nationwide voice and data solutions provider called Expanets.
Envision embraced Voip technology in its infancy in the late 90’s, installing the first customer Voip PBX systems in Hawaii. Our expertise in Voip is based on the problem solving of network requirements in these early deployments.
Today as a locally owned and managed voice and data solutions provider, Envision sells and services Voip Telephone Systems, Video Conferencing, Wireless Data Communications, Cable Infrastructure and Data Switching, Routing and Security products from our portfolio of solutions from Intermedia, Mitel, Digium, NEC, Aerohive Networks, Extreme Networks, HP and Cisco.
Envision employs 45 of the state’s most experienced voice and data technicians, engineers and customer service representatives who support close to 3000 customers on all islands. Envision provides island wide local support with technicians who live and work on Oahu, Maui, Kauai and Kona.
To be Hawaii’s recognized leader in solving business problems with Networked Technology Solutions and provide an environment for our employees to grow personally and professionally.
To be our clients most trusted business partner.
Brian Malecek – President
With 40 years of industry experience, Brian Malecek has spent over 30 years working within Hawaii’s telecommunications industry. Mr. Malecek is a Chicago native and graduate of Triton Business College. He began his career in 1977 when he relocated to Santa Clara, CA. In 1982 he became a member of the technical staff at ROLM Corporation, a pioneer in large digital switching Computer Branch Exchange (CBX) systems. Brian moved to Hawaii in 1985, and founded Communication Resources, Inc. (CRI) in 1987. By 1999 CRI had secured a substantial client base, and was generating annual revenues in excess of $1M from Professional Services and Outsourcing activities. As President and Co-Owner of Envision, Brian has been responsible for sales and operations, directing the organization through a rapid period of growth in converged voice and data technology.
Brian was identified as one of Hawaii’s 100 “High Technology Leaders”, and awarded the prestigious High Tech 100 award by the Lt. Governor in the first annual Hawaii High Technology forum, 2001.
Pete Swenson – Systems Engineering
Pete’s 38 years of telecommunications experience began with GTE with the installation and site management of GTE Central Offices. Pete joined Tel-A-Com Hawaii in 1986. Pete provides support for Engineering, Sales, and Service. Pete’s recommendations for system design, configuration of advanced voice and data networks, power and environmental requirements, hardware configurations, pricing and project management are included on every major project delivered by Envision.
Eric Motoki – Customer Service Manager
Eric has 30 years experience as a Customer Service Representative, coordinating and managing the installation of VoIP PBX and Hotel VoIP PBX systems. As manager of Envision’s Customer Service Department, Eric’s team supports existing customers in moves, additions and changes for their systems, provides training for both users and system administrators and interfaces with various Local Exchange Carriers (LEC) and services on behalf of customers. Eric’s extensive Hospitality management experience and knowledge of Property Management Systems with emphasis on telecommunication needs has been key to Envision’s success in the Hotel marketplace in Hawaii.
Clayton Ueshiro – Service Manager
Trained on all of our PBX manufacturer’s systems, Clayton has a wealth of knowledge gained from over 30 years experience in the field supporting and servicing PBX systems in Hawaii. As manager of Envision’s Service Department, Clayton’s technical team is ready and available 24/7 should you require us to fix a problem with your PBX system.
George Park – Installation Manager
George has over 30 years telephone system and cabling installation experience in Hawaii. George’s career at Envision began in 1983 as an installer for Tel-A-Com Hawaii. Since 1997, George has managed the Envision Installation team. George’s responsibilities include scheduling, supervision and working closely with the Service Team sharing and assigning resources for projects and service.
Rick Phillips – Director of Sales
Rick has over 30 years experience delivering solutions to Hawaii’s ‘Who’s Who” of businesses. Rick’s career at Envision began in 1982 as an Account Executive selling networked PBX solutions for Hawaiian Communications. Since 1997, Rick has managed the Envision sales team through the advances in technology to gain an estimated 60% of the PBX and VoIP market share in Hawaii. In addition to Sales Management, Rick is responsible for developing marketing tools including, advertising, collateral, promotional videos, web site and technology/product seminars.
Philip Pearson – Application Engineering Manager (In Memoriam)
Philip’s Contributions to Envision until his passing in July of 2018 were fundamental to the success of our company. Philip’s expertise in both communications and information systems design were gained through the hundreds of system installations he managed since joining Tel-A-Com Hawaii in 1986. Mr. Pearson was instrumental in the development of the implementation and quality assurance processes at Envision. Philip was certified on all of the major systems and was responsible for managing our PBX engineering staff and providing training programs for our technical and Customer Service staff. Philip was the leading expert in the state on advanced ISDN diagnostic testing and problem resolution. Philip’s knowledge in Asterisk’s Communications Operating System enabled Envision to select a powerful Voip platform based on Asterisk to deploy in Private Cloud environments. Mahalo & Aloha Philip for all that you were to Envision, your family and your friends.
Envision Investment Protection
Envision offers you peace of mind by fixing future telecommunication needs and services so you can focus your resources and attention to your business. The Envision Investment Protection takes into consideration all major costs associated with the operation of you system:
Single Point of Contact While under Warranty and Service Agreement, Envision will be your single Point of Contact for all service related problems for your solution. Whether it is equipment, carrier services or software, one call to Envision is all you need to remember for us to provide complete problem resolution from start to finish.
Envision provides 24/7/365 day complete service for your solution. Guaranteed response time of 1 – 2 hours for any emergency call is provided. Our Discounted Silver, Gold and Platinum maintenance programs will fix your service costs from year to year, giving you protection and peace of mind.
Envision provides investment protection by providing a software upgrade program for all components.
Moves Adds and Changes
Envision enables its customers to save money and perform their own Moves Adds and Changes. Should you require onsite or remote support, Envision provides both in order to fulfill your requests.
Fixed Add-on Schedule
Envision provides a price guarantee for future additions to the system. A schedule for after the sale add-on costs is provided so that you can budget for the growth or changes in your business.
Envision guarantees that any new employee will be brought up to speed on your technology investment. We provide free training for your new employees on the use of your system throughout the term of the agreement.
As an Hawaii based company, the Envision Service Center is centrally located in Honolulu as well as Kahului, Lihue and Kona. With a local warehouse of parts and spares and a fleet of trucks, Envision outfits its technical support team with the right tools to efficiently and quickly support its customer base.
Envision is proud to be a technology partner for these leading Hawaii organizations:
Hawaii Pacific Health, HPH, parent company of Kapiolani Medical Center for Women & Children, Kapiolani Medical Center at Pali Momi, Straub Clinic and Hospital, Wilcox Memorial Hospital and Kauai Medical Clinic would like to comment on the exceptional professional service received by Envisions Network Solutions over the years. Since 2003, HPH has developed a great working partnership with Envisions Network Solutions. You have provided us incomparable Telecom support through PBX maintenance and MACs. HPH has worked with other vendors and feels that the level of customer service and support you've provided through your technicians, engineers, and support staffs surpasses our expectations. We would love the opportunity to express our sentiments to your future customers. Thank you again for years of exceptional service.Hawaii Pacific Health/Telecom Manager
A complete VolP solution, including the upgrade to our data network and deploying wireless network access was implemented during the summer of 2005 and 2006. There was no interruption to our data or voice service during the changeover. During all of our interactions with Envision Networked Solutions staff, from the initial contact, through design and implementation, and to the occasional service call, the staff of Envision have demonstrated their professionalism, product knowledge and customer service orientation confirming we have made the right decision choosing Envision Networked Solutions to work with on our projects.Mid-Pacific Institute/Chief Financial Officer
Thank you so much for servicing our telecom & cabling needs during our move to 1100 Alakea. As the initial point of contact for your firm, please let everyone involved know that we were very appreciative of the effort and professionalism that your staff provided us with. We look forward to having Envision service our on-going telecom needs as our business grows.Akinaka & Associates, Ltd./Consulting Civil Engineers
I can attest to Envision's quality of service and knowledge/expertise as a vendor. In 2008, the firm overhauled its antiquated phone instruments and system, electing to purchase the Mitel 5000. Our migration went very smoothly. Preparation, coordination with our IT consultants and cutover was timely and went seamlessly with little inconvenience or impact on our attorneys, staff and clients. It has been two years into the new phone system, and overall, we are pleased with the phone instruments, system features and performance.Case Lombardi & Pettit/Manager of Library & Information Services
I wanted to send a note about what a pleasure it has been working with both Rick, Troy and the rest of the Envision team that helped us implement our Mitel system last week. It has been a very smooth transition to a new phone system, and the entire process from Sales to Implementation went very well. Your entire team has been a pleasure to work with. We are extremely happy with the new phones and look forward to a long relationship with Envision. Again, thank you and your team for all their hard work!Better Homes & Gardens Real Estate/Director of IT
Thank you for your exceptional service in installing our new phone system. Your team was very friendly, thorough, professional, and helpful throughout the process. We are still getting to know our new system, and are seeing quite an improvement from our last one. Looking forward to better servicing our clients. If we can be of any service to you, please also do let us know. I will also be sure to recommend Envision to others.Lani Properties Corp./Realtor, CPM
Envision came highly recommended and provided PBS Hawai’i with a complete solution for our new facility. The Digium system gives us flexibility to move phones easily to accommodate our staff as well as support our volunteer phone banks during live call-in public affairs programs. We’re very happy with our decision.PBS Hawaii/President and CEO
Calvin Domen was great, he installed the Video Conferencing equipment and trained me on the operation. The system delivered as promised and our firm is very pleased with how easy it is to connect any device to the TV.Kobayashi Sugita and Goda, LLP/ Chief Information and Security Officer
Envision has been nothing but a joy to work with, their professionalism and expertise is second to none. They were instrumental in identifying the requirements and technical aspects of the cabling infrastructure throughout the hotel property to facilitate our IP Televisions and WiFi network. Prince Resorts Hawaii has also contracted Envision for our telephone maintenance at all three of our island properties and corporate offices. We continue to enjoy professional and expeditious service response.Hawaii Prince Hotels Waikiki/Corporate Director Information Systems