Empower your Customers
More than ever, the customer experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move
A call center can be a help desk, customer service group or a technical support department. Whether you have one agent or hundreds, managing your call center traffic is critical to the success of your company. Envision Networked Solutions has designed and implemented hundreds of call center applications for Hawaii businesses looking to optimize telephone and agent resources, provide better service and shorter hold times for their customers.
Envision is unique in that it has the expertise and resources necessary to combine the technologies required for call center implementations including; database programmers, custom software developers, systems integration experts and call center application specialists.
As a solutions provider, Envision has a wide variety of call center options from Mitel, Digium, NEC and Cisco to provide your business with the right solution for your requirements and budget.
Contact Envision Today!
Increase productivity, enhance communication, and streamline your business operation with Envision’s help to modernize your telecommunication strategy.
Call Envision at (808) 547-2500 or email us to schedule a free demonstration of our Call Center offerings.