Envision Networked Solutions
At Envision Networked Solutions, our goal is to deliver unmatched digital service to enhance the communication between a business and their customer base. Today more than ever, digital interactions shape the customer experience. Although many customer communications still rely heavily on voice, other methods are becoming much more popular including email, web chat, SMS, and social media. Today’s customer expects to have options regarding their preferred communication method regardless of their location.
In order to ensure the ongoing success of your call center, it is imperative to ensure that the flow of traffic is being effectively managed. Whether your call center is a help desk, technical support department, or customer service group, Envision Networked Solutions will help you design the perfect call center application. If you are striving to optimize telephone and agent tools and resources, we will help you to provide better service as well as shorter hold times for your customers.
Comprehensive Call Center Solutions
At Envision, we have the resources and expertise necessary to deliver the right combination of technologies that call centers need. Our resources ensure efficient call center implementations and include custom software development, database programming, system integrations, and call center application specializations.
We offer a wide range of call center options and we can deliver just the right solutions for your business. Some of the companies we work with include Mitel, NEC, Cisco, and Sangoma.